Customer Service Policy

How to reach us

Use our Contact page for questions about products, orders, delivery, returns or refunds. The contact form asks for your name, email address, subject and message.

Help with an order

Include the details needed to identify your order and explain your question. Do not send payment card details in your message. If you are asking about a particular product, include its name and the issue you want us to review.

Delivery and returns

Orders are dispatched in 1–3 days and estimated to arrive in 6–12 days. All products ship free, applicable customs duties are covered by the merchant and customers do not pay additional fees. The return period is 60 days and refunds take 5–10 days.

Prices are shown in USD. See the Shipping Policy and Refund Policy for related information.